Dumfries Furniture Direct - 01387 256544
Terms & Conditions

Terms & Conditions


"The seller" means Dumfries Furniture Direct

“website” or “site” means the website which Dumfries Furniture Direct trades from, including but not limited to www.dumfriesfurniture.com

"The buyer" means the person, organisation or company which places the order with the seller.

"The goods" means the articles or things or any item described in the order.

"The order" means the order placed by the buyer for the supply of the goods.


1.By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders. These terms relate to sales over the Internet and over the phone with Dumfries Furniture Direct, trading through the website www.dumfriesfurniture.com. The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you. You should not proceed with your purchase until you have read and agreed to these terms and conditions.

2.Unless otherwise agreed in writing by the seller these conditions which supersede any earlier conditions appearing in the seller's catalogue or elsewhere shall override any terms and conditions stipulated incorporated or referred to by the buyer whether in the order or in any negotiations and all guarantees warranties or conditions (including any conditions as to quality or fitness for particular purpose) whether express or implied by Statute Common Law or otherwise are excluded and hereby negated (save where such exclusions are prohibited by the Unfair Contract Terms Act 1977).

3.Product Specifications

a.All furniture sold is intended for domestic use only. We will not accept any liability if purchased items are used for contract / commercial purposes

b.We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.

c.Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.

d.We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier.

e.The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. Items needing minimal home assembly will be clearly identified in the individual item description.

f.We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.

g.From time to time we have a specifically marked section of our site marked as clearance ranges, when you purchase items from a clearance/discontinued range please note that although this stock is new, items in this section are being sold as seconds. These items may have been excessively handled so may have knocks, scratches or other defects due to being over handled. Any defects of this nature will be noted on the website for individual products. The sale price will take this into consideration.

h.Any furniture requiring special care will be noted on the website and instructions supplied with delivery.


a.We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you.

b.All dimensions specified by us are approximate.


a. All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

b.Goods are delivered by arrangement and delivery prices are quoted at the time of order based on your Post Code. For a list of delivery Prices please see the Delivery page. For delivery postcodes not listed a specific quote will be provided and will be required to be paid separately. Collection by the customer may be arranged as an alternative, at which point liability with Dumfries Furniture Direct ends at the point the customer physically lifts the item from within the shop.

c. The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

d.The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

e.We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.


a.You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

b.Payment will be taken in full at the time of the order.

c.The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.

d.We are entitled to refuse any order placed by you.

e.An additional option of consumer finance may be offered to you; this is strictly subject to status. The contract shall not have been concluded until any documents that require signatures are returned to our consumer finance address given on the website.

f.We reserve the right to cancel and refund any order, at any time.

7.Your Right to Cancel

a.You have the right to cancel your order within 7 working days from the date of order provided it is cancelled at least one full working day prior to delivery.

b.If you decide to cancel your order after we have dispatched it you will be liable for any return delivery charges.


a.We are only able to deliver online orders to you if you have a permanent address on the UK mainland.

b.We will arrange a delivery date with you after you have made an online purchase, at which point we will notify you how the goods will dispatched, eg direct from supplier, courier, etc., and agree the date.

c.You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided, and this may incur additional charges to cover the cost of return and re-delivery.

d.If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform us at least one working day in advance so that another date can be booked. If, through no fault of our own, our carriers cannot gain access on the date agreed, additional charges to cover the cost of return and re-delivery may be applied.

If cancellation of an order is received after the items have left the warehouse, ie if the order is cancelled after we have dispatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable. Should we be requested to make a second delivery a re-delivery charge may be levied at our discretion.

e.If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.

f.Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Dumfries Furniture Direct or any reasonable rescheduling of delivery.

g.If items are received damaged please phone us immediately and we will rectify the problems as soon as possible (see section 9). Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email or call us directly.

h.Please report delivery damage by the next working day. Damaged deliveries on a Saturday may be reported on the Monday.Please note we will require proof of the damage from a photograph in order to facilitate exchange or refund of the item.

9.Returning Damaged, Faulty or Incorrect Items

a.Items may be returned if found to be any of the following: damaged in transit, faulty on inspection or an incorrect product.

i.We require notification of any faults or order / delivery errors within 7 days along with a full explanation of the fault and photographic evidence.

ii.We require notification of delivery damage immediately (see section 8.g and 8.h)

b.Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with you the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.

Please take into account before purchasing our furniture that once items are dispatched from our warehouses, return charges will apply if the customer cancels. Therefore it is essential if cancelling an order to let us know immediately to avoid unwanted items being dispatched.

c.For returned items a full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by us to check for completeness and correct product return.

For goods received back complete as NEW and unused (including all mattresses); you will be refunded the full invoice amount less cost of return.

d.If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply.

e.We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

f.Please remember that although we offer Free Delivery we do subsidise your delivery fees on these items, if you wish to return these items we reserve the right to refund less than the original purchase price. This is because we subsidise your original delivery fees which are absorbed in our profit margin, unfortunately we cannot do this for returned items therefore return charges will apply.

10.Returning non-faulty Items

a.Non-Faulty items may be returned only at the discretion of Dumfries Furniture Direct. If the non-faulty good has been accepted for return a credit note less any collection charges will be offered as a good will gesture.

b.The same conditioning for packaging (see 9b) also applies and a credit note will only be issued on inspection by Dumfries Furniture Direct at the cost less any other incurred charges such as collection and inspection and / or the condition of the goods which adversely affects the estimated re-sale value.

11.Customised Products

a.Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

b.This condition takes precedence over condition 10 for customised items.

12.Website Content and Disclaimers

a.Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred as a result of error.

13.Your Personal Data

a.We process your personal data in accordance with the current Data Protection Act,

b.We do not store credit card details nor do we share customer details with any 3rd parties

c.We reserve the right to email you on occasion with news of offers. You may unsubscribe at any time